5 Tips for Dealing with Difficult People

While a popular workshop I give called "Dealing with Difficult People" includes descriptions of typical difficult behavioral types, the thrust of the workshop serves to help participants discover their own hot buttons. Participants are often surprised to discover the workshop focus isn't on “Me good – coworker, family member, partner - bad.” True, some people are just plain difficult. They seem to be hard to get along with no matter what is going on. Some people even have a kind of radar for whose buttons they can push. Yet, have you ever […] Continue Reading

To Say or Not to Say is NOT the Question – How to Say Is

It seems more people are contacting me these days to improve their managerial communication skills or they know someone who needs to (like it's becoming an "on-the-job" problem!) and they get referred to me. Workplace communication problems run the gamut from the "absence of" when there is a problem to blowing one's top. Either way the consequence has both a lateral and longitudinal effect meaning there is an impact on the employee-manager relationship laterally, and longitudinally the entire office or department suffers because of a […] Continue Reading

Make Room for Others 2 – Trayvon Martin

Trayvon Martin was not even remotely a topic of consideration when I wrote my last post about making room for others. Yet, in the wake of George Zimmerman's acquittal last night, the topic of making room for others could not be more timely. In listening to both the defense and prosecuting attorneys doing a post mortem of the trial, the final statement offered by one of the prosecuting attorneys is that George Zimmerman should not have been following Trayvon Martin in the first place. I was struck by his statement. Twenty years ago as a […] Continue Reading